top of page

SHIPPING & RETURNS

SHIPPING POLICY

Free UK Delivery (3 to 5 Days)

We're pleased to offer complimentary 1st class delivery within the United Kingdom. Orders are processed and dispatched within 1-2 business days. Your items will typically be delivered within 3 to 5 working days from the date of dispatch. Please note that delivery times might vary during peak seasons or unforeseen circumstances.

International Delivery

For our valued international customers, we provide worldwide delivery. Delivery times and costs depend on the destination country. During the checkout process, you can view the estimated delivery time and shipping costs applicable to your location.

  • Delivery Times:

    • UK: 3 to 5 working days (1st class)

    • International: Delivery times vary by location

  • Delivery Costs:

    • UK: Free (1st class)

    • International: Costs vary by location and will be displayed during checkout

Please Note:

  • International delivery times may vary due to customs regulations and local postal services.

  • Customers are responsible for any customs duties or taxes imposed by their country.

  • While we strive to deliver within the specified time frames, unexpected events such as weather conditions or customs delays might cause minor delays. We appreciate your understanding in such cases.

​​RETURN & EXCHANGE POLICY​

Return Policy

We want you to be completely satisfied with your purchase. If the item doesn't fit or isn't what you expected, you can return it within 30 days of receiving your order. We offer free returns in the UK for the following cases:

  1. Ring Size Exchange: If the ring doesn't fit, you can exchange it for the correct size. We offer free return shipping for ring size exchanges within the UK.

  2. Item Not as Expected: If the item isn't what you thought it was, you can return it for a refund or exchange. We provide free return shipping for items that don't meet your expectations within the UK.

Here's how our return process works:

  1. Contact Us: Reach out to our customer service team at [gritband@yahoo.com] within 30 days of receiving your order. Please provide your order number and specify whether you need a ring size exchange or want to return the item due to a mismatch with your expectations.

  2. Return Authorization: We'll provide you with a return authorization and instructions on how to return your items.

  3. Return Your Items: Pack the items securely in the original packaging (if available) and ship them back to us. We offer free return shipping for the above-mentioned cases within the UK.

  4. Inspection and Exchange/Refund: Once we receive the returned items and inspect their condition, we'll process your exchange or refund within 7 business days. Refunds will be issued to the original payment method.

Please Note:

  • Items must be unused, undamaged, and in their original packaging to be eligible for a refund or exchange.

  • For international customers and for reasons other than ring size exchange or item mismatch, return shipping costs are the responsibility of the customer.

  • We recommend using a trackable shipping service for your return to ensure it reaches us safely.

If you have any questions about our return policy, feel free to contact us. Your satisfaction is our priority.

Thank you for shopping with us!

​

bottom of page